The salesforce.com Enterprise Edition combines immediate deployment and low cost of Web services, with the robust functionality of traditional enterprise systems. In addition to turnkey applications for sales, service, and marketing, Enterprise Edition uniquely provides an open, enterprise-class infrastructure and advanced CRM functionality for managing strategic, company- wide CRM initiatives. 

Enterprise Edition enables larger, more complex businesses to rapidly deploy a single, integrated CRM solution across multiple departments and divisions and get all the benefits of complete CRM
at a fraction of the cost of conventional software. This means faster ROI with most customers achieving significant ROI within two months with ROI metrics of 300 percent or more in the first year.

It delivers integrated, enterprise-strength CRM applications as an online service and enables to effectively manage customer interactions across the entire organization. Full-featured sales force automation, customer service and support, and marketing automation applications include advanced functionality for simplifying and standardizing most complex customer operations. It is accessible from anywhere in the world using a standard Web browser. Salesforce.com applications require little training and can be implemented in days rather months and years a conventional CRM application takes.

Sales Force Automation
Salesforce.com Sales Force Automation gives the sales organization all the tools and insight it needs to maximize revenues and cut operational costs. Sales Force Automation makes the sales pipeline completely transparent, enabling sales teams to generate instant and accurate forecasts of revenue and customer demand, eliminate costly bottlenecks, and effectively collaborate to transform prospects into profitable customers. 

Flexible customization allows in easy configuration of the application to match unique sales methodology or process. 

Customer service and support
Salesforce.com Customer Service & Support enables in building strong relationships and increase customer satisfaction while streamlining support operations. 

Customer Service & Support provides systematic case tracking and management, allowing in automatically capturing, routing, and escalating cases based on customized business rules gaining valuable insight into top customer inquiries, identify upsell/cross-sell opportunities, and ensure that no customer inquiries are dropped. 

With a centralized knowledgebase of customer solutions, support teams can also retain organizational expertise, standardize solutions handling, improve response time, and shorten the ramp up time for new customer support reps. In addition, easy integration with call center and back office systems enables you to deliver more effective customer service through a single point of contact. 

Marketing Automation
With salesforce.com Marketing Automation, organizations can maximize the return on your marketing investment. Detailed reporting and analytical tools allow in understanding th performance of the marketing campaign. 

Trade shows, direct mail, advertising, and promotions can be analyzed and optimized to deliver the most qualified leads to a sales organization. Integrated lead management ensures that leads are routed to the appropriate rep and monitored in real time, so that no leads are dropped. 

Marketing teams can optimize market segmentation, analyze existing customers for cross-sell/up-sell opportunities, create targeted email campaigns, standardize marketing and sales communications, and gain critical insight into lifetime customer value. 

Reporting and Analysis
Enterprise Edition also includes an easy-to-use reporting and analysis tool. Salesforce.com Reporting & Analysis allows user to run standard or customized reports to gain valuable insight into the health of customer relationships and ultimately the business. 

With its intuitive interface, anyone in an organization can create new reports on the fly enabling in easily exporting data to Microsoft Excel or CSV files for additional analysis or integration with external information. Sample reports include,

· Sales Revenue Forecast; Pipeline Trends; Sales Rep Activity Metrics 
· Service Performance; Cases By Problem Type, Account, and Origin 
· Marketing Campaign Effectiveness; Win-Loss Analysis; Lead Status 

Unique Enterprise class functionality
Because larger companies typically have complex sales and higher call volumes, Enterprise Edition additionally provides functionality uniquely designed to address these needs:

Mobile CRM
Any organization with a large, mobile sales team can also benefit from salesforce.com's mobile solutions, which are included with Enterprise Edition at no additional cost.

Offline Edition.
Provides customer information via the same easy-to-use salesforce.com interface, but on a disconnected laptop. When reconnected to the Internet, changes are updated with unprecedented
ease.

Wireless Edition. 
Provides real-time access to customer information via any wireless device, such as a BlackBerry 
or wireless PDA. 

Secure and scalable infrastructure
Salesforce.com leverages the full capabilities of the Internet to deliver premier CRM as a secure, scalable, reliable service and provides real-time, 24-7 access from anywhere in the world via a standard Web browser. We offer economies of scale to support hundreds of thousands of users, seamlessly deploy updates, and exceed the most stringent security, performance, and reliability standards.

There is no hardware or software to buy, install, or maintain. Upgrades and company- specific customizations are delivered instantly and transparently to every user. 

Unique Enterprise Architecture
Enterprise Edition's Enterprise Infrastructure includes new and advanced customization, integration, and administration capabilities to meet the needs of large, multi-department businesses. Coupling net-native technology with enterprise power, these advanced capabilities help you support the unique requirements of hundreds and thousands of users inside and outside your company, as well as seamlessly integrate salesforce.com with other business-critical applications through our XML-based API.

Customization for multiple divisions
With Enterprise Edition, salesforce.com can be customized to meet the specific needs of individual groups or divisions, as well as external partners such as service providers and distributors. For example, you can establish different data fields and priorities for field sales, inside sales, and service organizations. As a result, you'll get all the benefits of a single repository of customer information, while providing views tailored for each user's role and responsibilities. And because salesforce.com is an online service, any customizations and interface changes are instantly available to every user - without expensive software upgrades or lengthy deployment delays. Among other features, you can, 

· Hide unused fields, make certain fields required, or customize the interface to suit specific
  groups
· Control data access by setting user, department, or role-based data security and sharing
  privileges
· Ensure data integrity by establishing completion or format requirements for certain fields 

XML-based integration 
Enterprise Edition can be tightly integrated with other business-critical enterprise applications, such as ERP, HR, data warehouse, and supply chain management system with Enterprise Web Services and toolkits from salesforce.com partners such as Data Junction. You can also leverage a Web Services Integration Kit, enabling you to use integration solutions from vendors such as Informatica, TIBCO, and Grand Central, or develop own custom integration solutions in-house. Among other features, you can:

· Extract and further analyze specific data sets through desktop tools
· Enrich CRM customer information with other proprietary data sources
· Write custom integration applications using the Web Services Integration Kit

Advanced tool for large-scale deployment
With Enterprise Edition’s advanced administration tools, you can easily manage even the largest, most complex rollout. Enterprise Edition includes an Administrators' Console that provides administrators and IT staff with easy-to-use tools for deploying and maintaining thousands of users, while giving much more granular control over individual users' permissions. These straightforward tools make the solution much more cost-effective and easy to administer than conventional CRM software. Among other features, you can, 

• Tightly control security permissions and functional privileges

• Establish a tiered system administrator hierarchy that reflects the company organization and culture

• Manage usage through rules governing data access and visibility

• Transparently audit all user activities 

Continually monitor resources with advanced utilization tools

For additional  information on salesforce.com Enterprise Edition visit http://www.salesforce.com/us/products/enterprise.jsp

About Salesforce

Salesforce.com is the world's most successful application utility. In the same manner that water, sanitation and power are shared resources managed remotely and distributed on-demand, salesforce.com is a subscription-based service that provides an on-demand CRM web service. Salesforce.com is architected as a multi-tenant system where companies can tap into the power of the network to access critical business applications on-demand.